Update as of 1st Feb 2024: After 4 wonderful years of serving our Bottoms Lab community, we regret to inform you that our AU store will be closing its doors for good. Before we go, we're offering unbelievable discounts during our Closing Chapter Sale.
Important Note: All items sold under the Closing Chapter Sale are strictly not eligible for returns or exchanges under any circumstances. We appreciate your understanding.
FAQ
WRONG ORDER
We understand it can be frustrating to receive the wrong order. Please send in an email at hello@shopbottomslab.com and our team will guide you through the process.
PRODUCT DEFECTS
We're so sorry the order you received was less than perfect. We do have a strict quality control process in place however, a few may have slipped through the cracks.
In the event where you you receive damaged goods or if there’s a manufacturing defect on the item(s) that we have shipped out to you, please email us a clear picture of the defect to hello@shopbottomslab.com within 7 days from the date the product was received so that we can assist you in a timely manner.
ORDER AMENDMENTS
We work very quickly to process all our orders. Please notify our customer support team with your order ID and email within 24 hours via email at hello@shopbottomslab.com.
However, we cannot guarantee that your order can still be amended as it may have been processed within 24 hours and if that’s the case, we are unable to allow any changes. Please check our size chart carefully before you place an order.
ORDER CANCELLATIONS
If you wish to request for a cancellation of your order prior to dispatch, please email us at hello@shopbottomslab.com within 12 hours upon placing your order. If your order has been fulfilled before the 12 hours time frame, we will not be able to proceed with the necessary cancellations. Anything past 12 hours will not be eligible for cancellation
We cannot guarantee that your order will be canceled upon request as our Fulfillment Team works very quickly in processing all our orders.
ALL OTHER QUERIES
Email us at hello@shopbottomslab.com for us to assist you further.